Privacy policy

At Raga Arts, your privacy matters to us as much as the craft behind every piece we create. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website or placing an order with us, you agree to the practices described below.

What Information We Collect

When you browse or shop with us, we may collect the following information:

• Personal details such as your name and contact information
• Delivery and billing information including shipping and billing address
• Payment information processed securely through our payment gateway (we do not store your card details on our servers)
• Order history including products purchased, order value, and transaction records
• Website usage data such as pages visited, time spent, device type, and browsing behaviour collected via cookies and analytics tools

How We Use Your Information?

We use the information collected to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and resolve queries
• Personalise and improve your shopping experience
• Send promotional communications and offers (you may unsubscribe at any time)

We do not sell your personal information to any third party.

Cookies

Our website uses cookies to remember your preferences, keep items in your cart, and understand how visitors interact with our site. You may disable cookies through your browser settings, however some features of the website may not function properly.

Data Protection

Raga Arts uses industry-standard SSL encryption and verified secure payment gateways to protect your personal and financial data during transactions. Access to customer information is restricted to authorised personnel only.

Third-Party Services

We share limited and necessary information with trusted third parties solely to complete your order:

• Shipping and logistics partners to deliver your order
• Payment processors to securely handle transactions

These partners operate under their own privacy and data protection policies and are not permitted to use your information for unrelated purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal data, subject to legal obligations
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us directly.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required under applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding your privacy or how your data is handled, please contact us:

Email: ragaartsdigital@gmail.com
Phone: +91 81979 70063 | +91 99014 46156
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Last updated: 2026

Raga Arts reserves the right to modify this policy at any time.